Third Gear Professional Mobile Vehicle Repair
Third Gear Mobile Auto Repair

Privacy Policy

Last updated: 2026

This Privacy Policy explains what information Third Gear Mobile Auto Repair collects, how we use it, and the choices you have. We keep things simple: we only collect what we need to get a mobile mechanic to your driveway or jobsite and to follow up on the service we provide.

1. Information We Collect

When you book service, call, or text us, we may collect:

  • Your name
  • Your phone number
  • Your email address
  • The service address or location where you need the vehicle serviced
  • Vehicle details (year, make, model, mileage, and the issue you're describing)

We collect this information when you submit our booking form, our roadside emergency form, or when you contact us by phone or text message.

2. How We Use Your Information

We use the information you provide to:

  • Respond to your service request
  • Confirm and schedule your appointment
  • Dispatch a mobile mechanic to your location
  • Send service-related updates (arrival time, delays, quotes, invoices)
  • Follow up after a job to make sure the repair is working as expected

We do not use your information for unrelated marketing, and we do not sell it.

3. Text Messaging & Phone Calls

By submitting the booking form, the roadside emergency form, or otherwise contacting us, you consent to receive text messages and phone calls from Third Gear Mobile Auto Repair about your service request and appointment.

  • Message and data rates may apply.
  • Message frequency varies based on your service request.
  • You can reply STOP at any time to opt out of text messages.
  • You can reply HELP for help.

Your mobile information and your consent to receive text messages are never shared with or sold to third parties for marketing purposes. This applies to all categories of the information we collect from you.

4. How We Handle Your Data

Your information is stored in the systems we use to run our business — our booking system, our customer records, and the phone and messaging tools we use to communicate with you. Access is limited to Third Gear staff who need it to schedule or perform your service.

We keep your information only as long as we need it to serve you and to meet our legal and accounting obligations. We do not sell your data, and we do not rent or trade customer lists.

5. Contact Us

If you have questions about this Privacy Policy or want to update or delete information we have about you, contact us:

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