Terms of Service
Last updated: 2026
These Terms of Service ("Terms") govern your use of the Third Gear Mobile Auto Repair website and services. Please read them carefully before booking or contacting us.
1. Acceptance of Terms
By using this website, submitting the booking form or the roadside emergency form, or contacting Third Gear Mobile Auto Repair by phone, text, or email, you agree to these Terms. If you do not agree, please do not use our services.
2. Services
Third Gear provides mobile automotive repair and maintenance at the customer's driveway, jobsite, or roadside location within our stated service area. Service availability, arrival windows, and pricing shared before a job are estimates and may vary based on the specific vehicle, the actual issue diagnosed on-site, parts availability, weather, traffic, and location. Final pricing is confirmed once the vehicle has been inspected.
3. Bookings & Cancellations
Submitting the booking form or the roadside emergency form creates a service request, not a confirmed appointment. Booking requests are confirmed by phone or text message from Third Gear. A confirmed appointment is required before we dispatch a technician. If you need to cancel or reschedule, please let us know as early as possible by phone or text so we can free up the window for another customer.
4. Text Messaging & Phone Calls
By submitting the booking form, the roadside emergency form, or otherwise contacting the business, you consent to receive service-related text messages and phone calls from Third Gear Mobile Auto Repair about your service request and appointment.
- Message and data rates may apply.
- Message frequency varies based on your service request.
- Reply STOP at any time to opt out of text messages.
- Reply HELP for help.
SMS consent is never shared with third parties for marketing. The only third party that touches your mobile information is the SMS provider we use to deliver messages to your phone.
5. Payment & Warranty
Payment is due on completion of service, unless otherwise agreed in writing. We accept the payment methods communicated at the time of service.
Qualifying repairs performed by Third Gear are covered by our stated 24-month / 24,000 km warranty, whichever comes first, on parts and labour supplied by us. The warranty does not cover damage caused by misuse, accident, modification, continued driving after a fault is known, or parts supplied by the customer.
6. Limitation of Liability
Third Gear's services are provided on an "as is" basis to the extent permitted by law. To the maximum extent permitted by applicable law, Third Gear Mobile Auto Repair, its owners, and its technicians are not liable for indirect, incidental, special, consequential, or punitive damages — including loss of use of the vehicle, lost wages, towing costs beyond our control, or rental vehicle expenses — arising out of or in connection with the services.
Our total liability for any claim relating to a service is limited to the amount you paid Third Gear for that specific service. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be waived by contract.